Shipping Policy

Due to the high cost and regulatory burden of compliance with out of state shipping laws, Coffee Pot Cellars ships only within New York State.

Adult Signature Requirement:
All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.

Shipping Methods and Costs

  • Standard shipping includes costs for third party transit and all product-handling costs.
  • Standard delivery for shipping will arrive within 7 to 10 days, following credit card authorization.
  • Standard deliveries are handled by various carriers on the basis of availability in different states.
  • All wine shipments require a signature for receipt. Signatures must be obtained from individuals over the age of 21 years.
  • Shipping charges are calculated when you check out.
  • If online tracking is available, the tracking link is included in your “Shipment Confirmation” e-mail. Tracking may take up to two business days to appear in our system due to delays in receiving information from carriers.
  • In instances where one or more items in your order is not available for immediate shipment, we will notify you and offer a substitution recommendation or offer to hold your order until all items are available for shipment.
  • Unfortunately, we cannot ship alcohol to PO Boxes or APO/FPO addresses.

Order Processing
Orders will be processed within 24 hours, pending credit card verification. Express shipping is not available for Saturday or Sunday deliveries. Coffee Pot Cellars does not ship on major holidays or weekends. Additionally, in cases of extreme weather conditions (i.e., heat and/or cold), Coffee Pot Cellars reserves the right to delay the release of shipments to ensure the highest quality of products at the time of arrival.

Standard Ground Shipping
The standard shipping option for all orders is the Ground Delivery service of United Parcel Service (UPS). Orders shipped Ground will typically arrive 3 – 6 business days after the order leaves the warehouse. UPS deliveries will occur between Mondays and Fridays, excluding any holidays.

Express Shipping
Express Shipping is available for an additional shipping charge. During the check out process the exact shipping charge for all deliveries within the Continental U.S. will be posted.

Order Tracking
Please contact Customer Service for order tracking information.

Shipping & Handling Charges
Shipping & Handling charges are noted during the checkout process.

Multiple Delivery Attempts
If no one is available to receive the package and it cannot be left in a secure location, two subsequent attempts to deliver will be made. Wine orders require an adult signature, so whenever possible, we strongly encourage you to use a commercial business address to assure the fastest delivery time.

  Bottle Limits and Availability
In some instances, state laws regulate product availability and/or wine purchase limitations. Working within state and local laws may prevent our ability to fulfill your order requests.

Out of Stock Items
While we continually monitor inventory to ensure our website’s accuracy, there are occasions when certain vintages sell out or simply are no longer available. When that occurs, our Wine Specialists will replace the wine with a comparable vintage or varietals substitutions. Please call customer service at (631) 765-8929 for assistance.

Returned Shipments
Coffee Pot Cellars guarantees quality products and service. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order for assistance. For fastest results, email Customer Service or call (631) 765-8929.

Canceled and/or returned orders are subject to a 15% restocking fee.